If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.

Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.

Who to call when we are closed!

Please telephone 01457 869090 and listen carefully to the message directing you to the appropriate service.


999 is the free, 24 hour number to call for emergencies use only such as-

    • Immediately life threatening conditions, such as cardiac arrest, unconsciousness and breathing difficulties.

    • Serious but not immediately life threatening conditions, such as traumatic injuries or fractures.

GP Out of hours

    • NHS 111 service- 111 is the NHS non-emergency number. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

When to use 111?  You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:

    • you need medical help fast but it's not a 999 emergency

    • you think you need to go to A&E or need another NHS urgent care service

    • you don't know who to call or you don't have a GP to call

    • you need health information or reassurance about what to do next

    • For less urgent health needs, contact your GP or local pharmacist in the usual way.

If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.

Sign language

    • NHS 111 offers a video relay service that allows you to make a video call to a British Sign Language (BSL) interpreter. The BSL interpreter will call an NHS 111 adviser on your behalf and you’re then able to have a real-time conversation with the NHS 111 adviser, via the interpreter.
    • You will need a webcam, a modern computer and a good broadband connection to use this service. Visit NHS 111 BSL interpreter service for more details, including an online user guide.

Urgent Treatment Centre (UTC)

The Urgent Treatment Centre/Walk In Centre is based at the Tameside Hospital site (next to A&E).

Initially people with an urgent need will be able seek support at the Urgent Treatment Centre (UTC) by walking in between 9.00am – 9.00pm, 7 days a week.

Later in the year as well as the ability to walk in, anyone registered with a GP practice in Tameside & Glossop will have access to a range of bookable appointments through their GP or NHS111.  This will complement the range of appointments currently available in the evenings and at weekends through the Primary Care Access Service (PCAS)


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website